Registered Office:
978 Argyle Street
Finnieston
Glasgow
G3 8LU
Email: [email protected]
Telephone: 0141 221 7760
Game Solutions Glasgow Ltd trading as Repair King ("Repair King", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
We process personal data in accordance with:
Repair King is a Glasgow-based electronics repair and retail business operated by:
Game Solutions Glasgow Ltd
We provide repair services for:
As we repair devices that may contain private customer information, we take the security and confidentiality of customer data seriously.
We may collect and process the following personal information:
This may include:
When you submit a device for repair, we may record:
Where required to complete testing or diagnostics, you may provide:
We only request access information where reasonably necessary to complete the repair, testing, diagnostics, or quality checks.
Repair King understands that electronic devices may contain private and confidential information, including:
Our technicians do not intentionally access, copy, store, or disclose customer data unless access is reasonably required to:
By leaving a device with Repair King, you authorise our technicians to access the device only to the extent reasonably required to provide the requested service.
Customers are responsible for ensuring that important data is backed up before submitting any device for repair.
While we take reasonable care when handling customer devices, Repair King cannot be held responsible for loss, corruption, deletion, or inability to recover data where appropriate backups have not been maintained.
We may collect personal information through:
We use your personal information for the following purposes:
Including:
We may contact you by:
for purposes including:
We may use information for:
Where you have provided appropriate consent, we may send information regarding:
You can unsubscribe from marketing communications at any time.
Under UK GDPR, we process personal information using the following lawful bases:
Where processing is necessary to provide repair services, complete purchases, and fulfil agreements with customers.
Where processing is necessary for our business interests, including:
Where we are required to retain information for legal purposes, including:
Where you have given permission for specific uses of your information, such as marketing communications.
Payments may be processed through secure third-party payment providers and card payment services.
Repair King does not store complete debit or credit card details.
Payment providers process information according to their own privacy policies and security procedures.
Our website may use cookies and similar technologies.
Cookies may collect information including:
We use cookies to:
Where required by law, non-essential cookies will only be used after obtaining appropriate consent.
You can control cookie preferences through your browser settings.
Our premises at:
978 Argyle Street
Finnieston
Glasgow
G3 8LU
may operate CCTV for:
CCTV footage is securely stored and access is restricted.
Footage is normally retained for approximately 31 days unless required for:
Repair King does not sell, rent, or trade customer personal information.
We may share information where necessary with trusted service providers, including:
We may also disclose information where required by law, including requests from:
We use reasonable security measures to protect customer information, including:
While we take appropriate precautions, no electronic storage system can guarantee complete security.
We retain personal information only for as long as necessary.
Typical retention periods include:
Retained for up to 6 years where required for accounting, tax, warranty, and business record purposes.
Normally retained for approximately 31 days unless required for investigation or legal purposes.
May be retained for a reasonable period to manage enquiries, provide follow-up support, and maintain business records.
Under UK GDPR, you have rights including:
You can request a copy of the personal information we hold about you.
You can request correction of inaccurate or incomplete information.
You may request deletion of your personal information where there is no lawful reason for us to retain it.
You can request restrictions on how your information is used.
You may object to certain types of processing.
Where applicable, you may request your information in a commonly used electronic format.
To exercise any of these rights, please contact:
Email: [email protected]
We may request proof of identity before processing your request.
Our services are not specifically aimed at children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to address the situation.
Our website may contain links to third-party websites.
Repair King is not responsible for the privacy practices, content, or security of external websites.
Customers should review the privacy policies of any third-party websites they visit.
We may update this Privacy Policy from time to time to reflect:
The latest version will always be available on our website.
If you have concerns about how we process your personal information, please contact us first so we can investigate and attempt to resolve your concerns.
You also have the right to complain to:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
The ICO is the UK's independent authority responsible for upholding information rights.
For questions regarding this Privacy Policy or how we handle your personal information:
Repair King
Game Solutions Glasgow Ltd
978 Argyle Street
Finnieston
Glasgow
G3 8LU
Email: [email protected]
Telephone: 0141 221 7760
© Game Solutions Glasgow Ltd trading as Repair King. All rights reserved.
